Cellphone problem

I have a samsung phone. For some reason it says it on silent mode. It is not. the little icon is there and it wont ring. I obviously tried changing the volume up but it says it cant play on silent mode. anyone know how to fix it?

I have never had a samsung phone but in my experience with phones first try taking the battery out for a few minutes. If that doesn't work pull the sim card out. Still not working? Then I'm sorry, I can't help!

it might be on ...what's it called...I think it's called courtesy mode...where it says it's on high, but if it rings it will be silent. make sure it's not on courtesy mode. this used to happen to my mom alll the time.

hope I helped.